STORE POLICY

 

SHIPPING POLICY

STORE PICKUP:

91 HOTHAM ST, TRARALGON.

408 SMITH ST, COLLINGWOOD.

Orders can be picked up Tuesday - Saturday, from 10pm - 6pm, and are generally ready within an hour during store hours.

An email will be sent when your order is ready for pickup.

FLAT RATE SHIPPING 

Orders are shipped in bulk 2 days a week (Wednesday & Friday) using Australian Post.

We provide both standard & express shipping. 

Australian Post's delivery standard is 2 - 7 days & express is 1-3 days. 

Standard flat rate shipping fee is $9.95 

Express flat rate shipping fee is $15.

We do not ship outside of Australia at this time.

We provide free express shipping on orders over $60!

 

RETURNS POLICY

ONLINE REFUND & EXCHANGE POLICY

Returns and exchanges will be accepted if you contact us within 7 days of receiving the delivery.

If you would like to return or exchange an item, please email us with your name, order number, and reason for return.

We will provide you with details on how to return your item. Exchanges may be for product or store credit. The cost of shipping is non-refundable. Sale items are final sales.

We are not responsible for lost or damaged returns.

We will not provide refunds or exchanges for a product that is returned damaged or not in the original packaging. Refunds will be issued once the product has been received in good condition.

 

PAYMENT METHODS

Credit / Debit Cards
PAYPAL

Afterpay *available soon*

 

HAVE ANY QUESTIONS, OR WANT TO SHOWER US WITH COMPLIMENTS?

CONTACT US:
INFO@ALCHEMY-HM.COM.AU
(03) 5174 7669